The correct support is essential in ensuring that the benefits which you hope to gain in implementing an IT solution are actually realised. Hardware maintenance services are not simply chores we carry out as a duty, but an opportunity for us, as your supplier, to enhance our standing with you, our customer. Astute IT therefore goes out of our way to provide a comprehensive choice of maintenance programs that ensure you of maximum uptime and productivity at minimum cost. There is little tolerance for business disruption in today’s IT world. System downtime directly translates into lost productivity, lost revenue and may have a significant impact on your reputation. In the area of new developments, the potential for reduced satisfaction equates to increased risk and lost market opportunity.
Astute IT hardware maintenance services provide you with high quality support and at the same time the flexibility to choose the service level required by your business:
Bench Repair and On-Site Services.
Work to completion.
Selectable Cover Periods and Working Hours.
Choice of Response Times.
Call and Escalation Management.
Remote and Predictive Support.
Hardware maintenance can be provided in two ways: either on a time & materials basis for break fix repair instances; or if you need a guaranteed response time, under a support contract in order to achieve the specific level of service you require